Member
0
Points earned from
1 point per $1 spent
Earn points1 point per $1 spent
Early accessAccess to new releases
Customer careStreamlined customer service
Birthday gift100 points for your birthday
YOUR QUESTIONS. ANSWERED.
How do I join Team Echt?
Membership is free, and you get 20 points when you sign up. Open My Rewards to create an account or sign in, then start earning points and working towards your next tier.
How do I qualify for a VIP box?
Reach the points for your tier: 300 points for a Bronze VIP box valued at $50, 600 for Silver valued at $100, 1,200 for Gold valued at $300, or 2,500 for Diamond valued at $600. VIP boxes are coming soon.
Does it have to be one order?
No. Your points add up across the year, so you can reach a tier over multiple purchases.
How many VIP boxes do I receive?
Bronze, Silver, Gold and Diamond members qualify for one VIP box per year, in addition to their birthday gift. Your VIP box is based on your qualifying tier; it is not a separate box for every order or every tier you pass.
What is inside a VIP box?
Exclusive Team Echt products from a members-only range that cannot be bought at retail. Box contents will be revealed closer to launch.
When and how can I claim my VIP box?
VIP boxes are coming soon. We’ll share availability and claiming instructions at launch.
What does the Member tier include?
Member includes earning points, a birthday gift, early access to new releases and streamlined customer service. Annual VIP boxes start at Bronze, with 300 points earned this year.
How are tiers different from points?
Your tier is based on points earned this year: Member 0–299, Bronze 300–599, Silver 600–1,199, Gold 1,200–2,499 and Diamond 2,500+. You earn 1 point per $1 of your order total, including shipping.
What is the qualifying period?
The program uses a calendar-year qualification period. For the initial launch, qualifying activity is counted from 1 July 2026.
Is a birthday gift included?
Yes. Every tier includes a birthday gift of 100 points. For Bronze and above, this is in addition to the annual VIP box. Check My Rewards for birthday gift details and conditions.
Where can I see my points?
Open My Rewards to see your points balance and your progress to the next tier.
How do referrals work?
Refer through My Rewards. You receive 50 points for a qualifying referral, and your friend receives $15 off an order of at least $50 AUD. See My Rewards for the offer conditions.