Purchase Protection*
Stolen packages
What is a Stolen package? Orders marked as "Delivered" but you have not received it (must not have selected "Authority to leave")
Lost items
What is a lost item? Items either delivered to an incorrect address or lost in transit (verified by carrier)
Damaged packages
What is a Damaged package? Packages arrived to you in a damaged condition.
*Purchase Protection is non-refundable and excludes all non-returnable items.
For change of mind returns, you will need to pay return shipping costs.
For further information, read our returns policy
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